2 Days (16 hours)
The development of on-going customer relationships is key to any successful organization. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This training will demystify the process and the underlying core skills of effective negotiation. It will give participants the knowledge, skills and confidence they need to become effective negotiators
Do you want to achieve more win–win outcomes at the negotiation table? Build the negotiation skills you need to transform competition into cooperation—and opponents into partners. Through intensive programs, you can learn how building greater capacity to empathize, influence, and listen can lead to successful negotiations.
Middle Management
Supervisory Level
To build confidence and skills to achieve mutually acceptable outcomes
To enable development of key skills to operate effectively in negotiation situations
To promote the benefits of using a professional model to develop a negotiation strategy
To provide important tools, techniques and tactics for use in negotiation situations
1. Difference between Selling & Negotiation
2. The Aim of a Successful Negotiation
3. When to Negotiate
4. Planning the Negotiation
5. Negotiation Structure
6. Preparation
7. Power Analysis
8. Behavior Analysis
9. Interpersonal Styles
10. Homework assignment
11. Shopping List/Variables
12. Negotiation See Saw
13. Trading (Movement & Concessions)
14. Handling Deadlocks
15. Win-Win Close
16. Negotiation Tactics
17. Conducting a negotiation
18. Role Playing Exercise
19. Wrap-up & Concluding Remarks